Business Name :- THE GIFT CLOSET

Complaint Policy
If you encounter any quality issues, receive a damaged product, or are dissatisfied with your purchase, you may file a complaint. We will resolve your complaint within 48 hours.
To register a complaint, please contact us at complaints@giftcloset.in or call us at +91-78784 97878.

Replacement, Return, and Refund Policy

• Our return and replacement process follows a specific procedure.

• If you receive a broken product or face any issues, you must record a video while opening the parcel. Share this video on WhatsApp at +91-7878497878 within 24 hours of delivery. After verification, we will send a replacement free of charge.

• If you fail to provide an opening video, we will be unable to process a replacement.

• In case of a return, the refund will be credited to your GC Wallet, which can be used for future purchases on Gift Closet.

Terms and Conditions
Before purchasing any product, it is essential to read and understand our terms and conditions to avoid disputes. By making a purchase through thegiftcloset.in, you agree to abide by the website’s policies. These terms apply to all users, including buyers, consumers, merchants, and browsers.

Definitions of Parties

• You, User, Client: Refers to any legal person accessing or using the website and accepting the terms and conditions.

• We, Us, Owner: Refers to the website owner and service provider, including affiliates.

• Parties: Refers to both the User and the Owner, agreeing to the terms of use.

Sharing of Contact Details

• By submitting your contact number via web forms, checkout pages, or WhatsApp, you consent to receiving promotional calls and messages. These may be sent via a third-party platform.

• Your contact number may also be captured to track abandoned carts or WhatsApp interactions.

• Calls with clients may be recorded for quality and training purposes.

Age Restriction
To use this website or avail of our services, you must be at least 18 years old. Your use of the website confirms that you meet this age requirement and accept our terms.

About the Website-
thegiftcloset.in is an online store offering a variety of gifting products, including personalized frames, wall frames, wall hangings, wall clocks, key holders, and more.
We reserve the right to refuse service or discontinue product availability at any time without prior notice. All content and products on the website are the sole property of Gift Closet, and no third party is involved in its ownership or operations. By accessing the website, you agree to comply with all applicable laws and regulations.

Payment Terms

• We offer multiple payment methods, including debit cards, credit cards, and online payment gateways.

• Cash on Delivery (COD) is available, but delivery charges may vary based on the item.

• Your order is custom-made with your details. We require 20% advance for COD (Cash on Delivery) to cover shipping. Pay the full amount upfront to save COD Charge  and get faster shipping!
• Customers Must need to pay 20% as advance of Order Place.
• Customers  make Full amount upon delivery.

Accuracy of Information

• We strive to provide accurate and reliable information about our products. However, we do not guarantee absolute accuracy, and users should review all terms before making a purchase.

• While purchasing, users are required to provide details such as first name, last name, country, contact number, email ID, and delivery details.

• Your personal details are not shared, sold, or transferred to third parties and are securely stored on our website.

Copyright, Trademark, and Limitations

• All content on the website, including images, text, videos, and audio, is protected by copyright and trademark laws.

• Copying, reproducing, or using any content without permission is strictly prohibited. Unauthorized use may result in legal action and penalties.

Privacy and Security Policy
This privacy notice applies solely to information collected by thegiftcloset.in.
It outlines:

1. The type of personal data collected and how it is used.

2. Your choices regarding the use of your data.

3. Security measures in place to protect your information.

4. How to correct inaccuracies in your data.

Information Collection, Use, and Sharing

• We collect necessary details such as contact and payment information (e.g., credit card details) for billing and order fulfillment.

• If there is an issue processing your order, we will use the provided details to contact you.

• We do not sell or rent your personal information. We only share it when required to fulfill your request (e.g., shipping an order).

• Unless opted out, we may contact you via email regarding special offers, new products, or policy updates.

Your Access to and Control Over Information
You can request the following at any time by contacting us:

• View the data we have about you.

• Correct or update any information.

• Request data deletion.

• Express concerns about our data usage.

Security Measures

• We take precautions to protect your information both online and offline.

• Sensitive data (such as credit card details) is encrypted and securely transmitted.

• Only authorized personnel have access to personally identifiable information.

If you believe we are not adhering to this privacy policy, please contact us at +91-78784 97878 / care@thegiftcloset.in.