1. Eligibility for Returns

We accept returns under the following conditions:

• The item is damaged, defective, or incorrect upon delivery.
• The product received is significantly different from what was described.
• Return requests must be made within 48 hours of receiving the product.

2. Non-Returnable Items

We do not accept returns for:

• Personalized or customized gifts.
• Items that have been used, washed, or altered.
• Products returned without original packaging and tags.

3. How to Initiate a Return

To return a product, follow these steps:

1. Contact us at [+91-78784 97878 / care@thegiftcloset.in] within 48 hours of receiving the item.
2. Share order details, images and Unboxing Video of the product, and the reason for the return.
3. Our team will review the request and respond within 3-5 business days.
4. If approved, the product must be shipped back within 7 days of approval.

4. Return Shipping & Costs

• If the return is due to our mistake (damaged, defective, or incorrect item), we will cover the return shipping cost.
• For other return requests, customers must bear the return shipping charges.
• Ensure the product is securely packed to prevent damage in transit.

5. Refund or Exchange

• Once we receive and inspect the returned item, we will process a refund or exchange within 7-10 business days.
• Refunds will be issued via the original payment method.
• Exchanges will be shipped within 5-7 business days after return approval.